Frequently Asked Questions
Orders and Payment
What payment methods do you accept?
We accept Cash on Delivery as well as Prepaid payments through UPI, credit and debit cards, and net banking.
Is Cash on Delivery available on all orders?
Cash on Delivery is available on most orders and locations. If it is not available for your area or order, you will see this reflected at checkout.
Do you charge extra for Cash on Delivery orders?
Some Cash on Delivery orders may include a small handling fee, which will be clearly shown at checkout before you confirm your order.
Can I cancel my order after placing it?
Yes, you can cancel your order before it has been shipped by contacting us at support@arrangedgoods.com. Once an order has been dispatched, it cannot be cancelled and will need to follow our standard return process after delivery.
Shipping and Delivery
How long does delivery take?
Orders are typically processed within 1 to 2 business days and delivered within 5 to 9 business days, depending on your location. Please check our Shipping Policy for detailed timelines.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS. You can also check your order status by logging into your account and visiting My Orders.
Do you offer free shipping?
Yes, orders above a certain value qualify for free shipping. The exact threshold and any applicable shipping charges are shown at checkout.
What if my order is delayed?
While we work with reliable courier partners, delays can occasionally happen due to factors outside our control. If your order is taking longer than expected, reach out to us at support@arrangedgoods.com with your order number and we will look into it right away.
Returns and Refunds
What is your return policy?
You can request a return within 7 days of delivery, provided the item is unused and in its original packaging. Full details are available on our Return and Refund Policy page.
How do I return or exchange a product?
Simply email us at support@arrangedgoods.com with your order number and reason for return. Our team will guide you through the next steps.
How long does a refund take?
Approved refunds are processed within 5 to 7 business days to your original payment method, or via bank transfer or UPI for Cash on Delivery orders.
What if I receive a damaged or wrong product?
Please contact us within 48 hours of delivery with photos or videos of the product and packaging. We will arrange a free replacement or full refund at no extra cost to you.
Products
Are the product images accurate?
We do our best to display accurate images and descriptions. Minor variations in colour may occur due to screen display differences or manufacturing batches.
Do you restock sold-out items?
Popular items are often restocked. Follow us on Instagram or Facebook, or check back on the product page, for updates.
Contact
How can I reach customer support?
Arrangedgoods Customer Support
📧 Email: support@arrangedgoods.com
📞 Phone or whatsapp chat with us - 7878257150
We aim to respond within 24 hours on business days. For more details, visit our Contact Us page.